Questions
Can’t find your answer? Ask us. A real person reads every message and replies.
Ordering
What is the smallest order?
Just one. Small quantities print as a short run, so a single copy for yourself or a handful for family is completely fine.
What do you print?
We would love to print whatever you made. Books of every kind: paperbacks and hardcovers in any size, picture books, photo and art books, comics, spiral bound books and journals. Also magazines, zines, booklets, catalogs, calendars, posters, flyers, cards and business cards. 6 x 9 novels and 10 x 8 picture books can be set up online; everything else is quoted by a real person.
See everything we printDo I need an account?
Not to start. You can pick your specs, upload files and see your file check as a guest. You create an account when you request your quote, and your project comes with you.
Can I reorder later?
Yes, and we hope you need to. Reorder in one click with the same files and specs, and choose a new quantity. You get a fresh quote, since printing and shipping prices change.
Files and proofs
What files can I upload?
A PDF for your pages and your cover. Covers can also be JPG or PNG, and picture books can be uploaded as one image per page. Files can be up to 1 GB. We do not accept Word files yet, so export to PDF first.
What if my files have problems?
Don’t worry, this is common and very fixable. Our file check explains what it found in plain words, with the fix. You can fix and upload again, let our AI tools try a fix for bleed or blurry images, ask our design team for help, or continue as is. We never change your files without your approval.
File setup guideDo I get a proof?
Yes. A digital proof of every page and your cover is free with every order, and you can download it as a PDF. A printed proof is available for a fee and adds about 1 to 2 weeks.
Price and payment
How long does a quote take?
A real person prices your order within 2 to 3 business days. Quotes are good for 10 days, and you can ask for a fresh one in a click after that.
Is shipping included?
Yes, always. Your quote is one delivered price, with shipping to your address included, so there is no shipping line to be surprised by.
When do I pay?
In full, when you approve your quote. You pay securely online.
Do you have discount codes?
Not at the moment. Our prices are already as low as we can make them. The only credit is for a sample pack, which comes off your first order.
Shipping and timing
How long until my books arrive?
Standard printing orders typically arrive 45 to 60 days after you pay. Smaller quantities print as a short run and usually take 7 to 14 days. Rush is available for select books. You see an estimated arrival date before you order.
Rush ordersDo you ship outside the US?
Yes, we ship worldwide. Your quote includes shipping to your address. Import duties or taxes in your country may apply, and we will tell you what we know when we quote.
What if my books arrive damaged?
We are so sorry if that happens. Tell us right away, with a few photos of the books and the box. We will work with you to make it right.