Reprints and refunds

We want every book to arrive the way you approved it. If something goes wrong, here is what to do.

If your books arrive damaged or with a printing error

1. Tell us within 14 days of delivery. Contact us with your order number.
2. Send photos. Include the damaged or misprinted pages, the outside of the box and the shipping label.
3. Keep the books and the box until we have looked at your photos.

We will review your photos within 2 business days. If the problem is a printing or shipping fault, we will reprint the affected copies or refund them.

What counts as a printing error

Missing or repeated pages, pages out of order, pages or covers printed crooked enough to cut into your content, binding that comes apart, and books that do not match the specs you ordered.

What is not a printing error

• Anything that appears in the proof you approved, including typos, layout and image quality
• Issues our file check flagged that you chose to continue with
• Small differences in color between screens, proofs and paper
• Normal small variations in trim and color between copies

Before your order prints

You can cancel for a full refund until we send your files to print. After that, your books are already being made, and we cannot cancel.

Refunds

Approved refunds go back to the card you paid with. Your bank may take a few days to show them.